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Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. The company is steadfast in its commitment to serve its customers and the communities in which they live, opening ways for a better everyday life.
Founded in 1987, the company has grown from a single storefront in New York City, to become one of the largest money transfer companies worldwide, with more than 580,000 locations and presence in nearly 200 countries and territories around the world.
Job Description
We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
Responsibilities
Your main responsibilities will include but will not be limited to:
- Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
- Reviewing and correcting data of incorrectly processed transactions;
- Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications
We will require you to have a minimum education of completed high school or college. We will also look for:
Good knowledge of MS Office and Internet Explorer;
At least one year´s work experience in customer services or a call center position;
An additional language;
Strong customer orientation skills;
Excellent communications skills (both oral and written);
Attention to detail;
Good teamworking approach; and
Ability to work flexible schedules.